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Exchange & Return

Before purchasing tickets, carefully review your event and seat selection. Policies set forth by Event Providers generally prohibit us from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. However, most tickets bought online for participating venues and teams are fully refundable for 3 calendar days (72 hours) after you purchase them, up to one week before the show. In addition, all tickets for events for participating venues and teams are fully refundable for 3 calendar days (72 hours) after purchase when you buy new tickets from us of equal or higher price, up until one week before the event. You may do one exchange per person, per event. Tickets purchased at retail locations must be returned or exchanged at the same location; retail location cannot exchange tickets bought online or by phone. Exceptions to both 3-day refund policies include VIP, Platinum and other premium tickets, tickets purchased through an auction or resale, tickets purchased with additional related items and/or bundled products, and tickets for participating teams’ away games. In addition, we may occasionally offer tickets at a discount after the original onsale date and will not refund the difference between the original price and the sale price. Please note that the 3-day refund policy will not apply where we determine, in our sole discretion, that the tickets were purchased for a commercial purpose or in any other way in violation of our Terms of Use. There are no refunds, returns or exchanges for digital downloads or hotel/festival packages.

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You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact us to seek a refund or exchange from us when we are prohibited from providing one by its clients, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets from the Site. Should you do so, your tickets may be canceled, and we may, in its sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.

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If we issue you a refund for a ticket due to a canceled or postponed event, we will issue a refund of the ticket’s face value paid (or, for a discounted ticket, then instead the discounted ticket price paid) and all service fees. If a ticket was purchased through KC+, the event was canceled and a refund is issued, we will issue a refund of the ticket price you paid through KC+ and the service fee (if any) you paid. In no event will delivery charges or any other amounts be refunded. For ticket insurance refunds, please contact the insurance provider. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or postponed event.

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If you have any other questions on our refund or exchange policy, please go to the contact us page.

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