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FAQs

Search FAQs

Get answers to most questions fast with our FAQs – just choose the topic and enter a keyword (e.g. “fees”) in the search box. If you still have questions, click email us to email a Fan Support rep. We do our best to respond within 12 hours.

View Your Order

You can check the status of your order anytime by visiting your Kaizen Concert Account Plus, you can print a receipt, print your Print-at-Home tickets, customize your alerts, and more!
If you bought tickets online, you already have an account – just sign in. If you bought tickets by phone, Create your Kaizen Concert Account Now!

Email Us

Email us and we’ll do our best to respond within 48 hours!

Call Us

If you need to talk to someone, call us toll-free at 800-254-6876
Want to purchase tickets by phone? Call us at 800-254-6876
Send Us a letter
Whether it’s pen to paper or straight from your printer, address all mail Fan Support at Kaizen Concert

Delivery Options

US Mail
Get your tickets in 10-14 days.
Will Call
Pick up your tickets at the box office before the event with your photo ID and credit card.

UPS

Choose 2-day, 3-day, or Saturday delivery. (US only)

*Delivery options vary by event; you’ll see them during checkout.
Note: Stay on top of delivery updates or delays – look up your event and click Event Info.

Refund and Exchange Policy

Refunds and exchanges are available for tickets for participating venues and teams.

Refunds

Get a full refund on tickets for participating venues and teams if you change your mind within 72 hours of purchase. Call 800-254-6876

Exchanges

Don’t suffer from seat envy. If you see seats you prefer that are the same price or higher for your event, call to exchange the ones you have and just pay the difference, if any. One exchange per person, per event.
We can’t refund or exchange tickets for events that are less than 7 days away, and we can’t refund or exchange resale ticket purchases for KC+ events.

Refunds for Canceled Events

We’ll contact you and issue a refund automatically, including all fees (except UPS and retail pickup fees,

Refunds for Rescheduled Events

We’ll contact you with the new date and time ASAP. Can’t make it? Refunds are up to the artist, team, venue, or promoter but we’ll do everything we can to help. Contact us!
Exceptions to the Refund & Exchange Policy include VIP, Platinum, and other premium tickets; resale and auction tickets; tickets purchased with additional items or bundled products; tickets later discounted; and tickets for participating teams’ away games. For ticket insurance refunds please contact the insurance provider.

Lost or Destroyed tickets

If the paper ticket you bought online or by phone is lost, stolen, damaged, or destroyed please contact Fan Support. We’ll just need your order confirmation number or the credit card used for purchase.

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